Cyber criminals are relentless in attempting to steal your personal and financial information. We use computers more than ever for financial transactions, and unfortunately that puts your information at risk. The Community Bank wants to make you aware of red flags that your computer system or network may have been compromised.
Warning Signs that your computer may have been compromised include:
- 1. Inability to log into online banking (thieves could be blocking customer access so the customer wonít see the theft until the criminals have control of the money);
- Dramatic loss of computer speed;
- Changes in the way things appear on the screen;
- Computer locks up so the user is unable to perform any functions;
- Unexpected rebooting or restarting of the computer;
- Unexpected request for a one time password (or token) in the middle of an online session;
- Unusual pop-up messages, especially a message in the middle of a session that says the connection to the bank system is not working (system unavailable, down for maintenance, etc.);
- New or unexpected toolbars and/or icons; and
- Inability to shut down or restart the computer
Examples of Deceptive Ways Criminals Contact Account Holders
- The FDIC does not directly contact bank customers (especially related to ACH and Wire transactions, account suspension, or security alerts), nor does the FDIC request bank customers to install software upgrades. Such messages should be treated as fraudulent and the account holder should permanently delete them and not click on any links.
- Messages or inquiries from the Internal Revenue Service, Better Business Bureau, NACHA, and almost any other organization asking the customer to install software, provide account information or access credentials is probably fraudulent and should be verified before any files are opened, software is installed, or information is provided.
- Phone calls and text messages requesting sensitive information are likely fraudulent. If in doubt, account holders should contact the organization at the phone number the customer obtained from a different source (such as the number they have on file, that is on their most recent statement, or that is from the organizationís website). Account holders should not call phone numbers (even with local prefixes) that are listed in the suspicious email or text message.
- We will never send an email requesting sensitive information nor would we request you to install software upgrades. Should you receive any communication from us that you feel may be fraudulent, please contact us at 940-683-4191 to verify.
We recommend you keep up to date virus and anti-spyware on your computer/network. In addition, if you suspect your computer has been compromised, contact companies in which you have accessed your personal information online to place a block on your account (and change your password ASAP).
For more information regarding online security, go to http://www.onguardonline.gov/
The Community Bank values your business. Our goal is to provide you with the information needed to keep your financial information secure. Should you have any questions, please feel free to contact a customer service representative at 940-683-4191.